FAQs

Expertise in chatbot integration, automated workflows, and digital marketing strategies designed to streamline operations and drive business growth

Got Questions? We’ve Got Answers

Here are some of the most common questions we receive

What services do you offer?

We provide tailored solutions that include marketing strategies, smart chatbot integration, streamlined workflows, and advanced AI tools designed to help small and medium businesses grow efficiently

How do the service packages work?

We offer four flexible packages to meet your business needs:

  • Package 1: Smart Marketing Tools.
  • Package 2: Chatbot for Customer Engagement.
  • Package 3: E-commerce Suite (combines marketing and chatbot solutions).
  • Package 4: Fully Customized Solutions.
    Each package is available with flexible monthly plans to help you try and integrate the tools into your business.
How long does it take to set up a solution?

The time frame depends on the complexity of the solution. For standard packages, setup typically takes 2–4 weeks. Custom solutions may require a bit more time to ensure everything is tailored perfectly to your needs

Can I customize a package to fit my specific needs?

Absolutely! Our Fully Customized Solutions (Package 4) allow you to adjust and personalize every element to meet your business’s unique requirements

What benefits will I get from streamlining workflows?

Streamlining your workflows helps reduce repetitive tasks, improve team productivity, and enhance overall efficiency. With tools like AutoFlow, you’ll have more time to focus on growing your business while ensuring your operations run smoothly

What is a chatbot, and how can it benefit my business?

A chatbot is a virtual assistant that automates customer service, answers frequently asked questions, and can handle tasks like scheduling appointments or generating leads.

Can you customize a chatbot for my business?

Yes, we design tailored chatbots using platforms like Voicflow, ensuring they meet the specific needs of your business and industry.

How are chatbots integrated into my website or apps?

Our team ensures seamless integration with your existing platforms, such as websites, apps, and CRM systems, to enhance customer interactions.

Do I need technical knowledge to manage a chatbot?

Not at all! We provide user-friendly interfaces and training to help you manage your chatbot effortlessly.

What are workflows, and why are they important?

Workflows are step-by-step processes that streamline repetitive tasks, improving efficiency and consistency in your business operations.

How does RBJ-Media create optimized workflows?

We analyze your current processes, identify inefficiencies, and build automated workflows using tools like Make.com to save time and resources.

What platforms do you use for workflow automation?

We specialize in platforms like Make.com and Voicflow, combining their capabilities to deliver robust automation solutions.

Can you optimize existing workflows?

Absolutely! We can audit your current workflows and refine them to improve speed, accuracy, and overall productivity.

What marketing services does RBJ-Media provide?

We offer services such as digital marketing strategy, ad campaign management, content creation, and performance analytics to help your business grow.

How do you create marketing content for my business?

Our AI-powered tools and creative team work together to design engaging, relatable, and educational content tailored to your target audience.

Do you manage social media platforms?

Yes, we manage content scheduling, ad campaigns, and audience engagement on platforms like Facebook, Instagram, Threads, and X.

How can marketing automation help my business?

Automation simplifies repetitive marketing tasks, such as email campaigns and lead generation, freeing up time for you to focus on growth.

What tools do you use to deliver your services?

We utilize advanced tools like Voicflow for chatbot development, Make.com for automation, and GPT-powered solutions for data-driven insights.

Do you offer multilingual support?

Yes, our workflows and chatbots can support multiple languages, ensuring effective communication with diverse audiences.

What industries do you specialize in?

We primarily serve SMEs and e-commerce businesses, but our solutions are adaptable to any industry.

How can I get started with RBJ-Media?

Contact us through our website to schedule a consultation. We’ll assess your needs and propose a tailored plan to optimize your business operations.

How can RBJ-Media help my business grow?

By automating repetitive tasks, improving customer engagement, and optimizing your workflows, we enable you to focus on strategic growth.

What are the main benefits of using your services?

Our solutions save you time, reduce operational costs, and enhance customer satisfaction by streamlining your business processes.

Do you provide ongoing support?

Yes, we offer continuous support to ensure your tools and systems remain effective and up to date.

What sets RBJ-Media apart from other agencies?

Our focus on AI-driven solutions, automation, and tailored strategies ensures your business operates at peak efficiency.

Can RBJ-Media integrate my chatbot with WhatsApp or Messenger?

Yes, we specialize in integrating chatbots with popular messaging platforms like WhatsApp, Messenger, and others to enhance customer communication.

How do you ensure the chatbot reflects my brand voice?

We collaborate closely with you to understand your tone, style, and preferences, ensuring the chatbot aligns with your brand identity.

Can you set up automated email responses or campaigns?

Absolutely! We create and manage automated email workflows to keep your audience engaged and informed.

What is the average implementation time for a chatbot or workflow?

Implementation typically takes 1-2 weeks, depending on the complexity of the project and your specific requirements.

Do you offer training on how to use the systems you create?

Yes, we provide comprehensive training and resources so you can easily manage and make the most of your tools.

Can you analyze my existing marketing campaigns to improve them?

Yes, we conduct detailed audits of your campaigns and provide actionable insights to maximize their effectiveness.

Do you offer services for tracking website visitor behavior?

Yes, we can implement analytics tools to track visitor behavior, helping you better understand and serve your audience.

What kind of data can your workflows collect for my business?

Our workflows can collect data such as customer inquiries, feedback, sales leads, and other metrics to enhance decision-making.

Are your automation solutions scalable as my business grows?

Absolutely! We design scalable solutions that grow with your business, ensuring long-term value.

Can RBJ-Media help with lead generation?

Yes, we create lead capture systems and optimize your processes to turn website visitors into potential customers.

Do your solutions integrate with third-party tools like CRMs or ERPs?

Yes, we can connect our systems with tools like Salesforce, HubSpot, or any other platform you use.

How can I measure the ROI of your automation solutions?

We provide detailed analytics and reporting to track the time and cost savings generated by our solutions.

Can you help me manage my ad spend on platforms like Google and Facebook?

Yes, we create and manage ad campaigns, optimizing them to ensure you get the best return on your investment.

What happens if something goes wrong with a workflow or chatbot?

We offer ongoing technical support to quickly resolve any issues and minimize disruptions to your operations.

How do I know if my business needs automation?

If your team spends a lot of time on repetitive tasks, or if you’re looking to improve efficiency and customer experience, automation is a great solution.

Can you create multi-step workflows with conditional logic?

Yes, we design workflows that adapt based on user behavior or predefined conditions, ensuring a smooth and personalized experience.

Can you create multi-step workflows with conditional logic?

Yes, we design workflows that adapt based on user behavior or predefined conditions, ensuring a smooth and personalized experience.

Do you offer one-time services or only long-term contracts?

We offer both options to suit your needs—whether it’s a single project or ongoing support.

How do you ensure my customer data is secure?

We follow strict security protocols and use trusted platforms to protect your data and ensure compliance with regulations.

Can RBJ-Media help with customer segmentation?

Yes, we use data-driven insights to create detailed customer segments, helping you target the right audience with tailored strategies.

Are your solutions environmentally friendly?

By automating tasks and reducing paper-based processes, our solutions help minimize your business’s environmental footprint.

🔐 RBJ-Outreach™: Service Guarantee Policy

We stand by the quality of our work — if there’s a mistake on our end or you don’t receive your deliverable within the agreed timeframe (48h), you’ll be eligible for a full refund.

However, due to the nature of the service (custom, one-time delivery), no refunds will be issued once the personalization sheet is delivered.

Each delivery is handcrafted using your LinkedIn lead data. Once the work is done and delivered, it cannot be undone or returned. If you’re unsure about our quality, start with a smaller lead list — you’ll be convinced.

How does MarketMaster™ work? Is it a black box or do I have control?

MarketMaster™ is not a gamble — it’s a structured system that gets your message right the first time.

Here’s how it works:

🔹 You fill out a short onboarding form.

🔹 We generate a high-quality AI video based on your message and branding preferences.

🔹 You preview a short sample before full rendering (available in select plans).

If you’re on a subscription:

  • You can choose your avatar or upload your own.

  • You can set voice, tone, and messaging style for every batch.

  • Each video will follow your approved brand style — no surprises, no stress.

🔄 Need a change? You can request a re-edit for a small fee or include it in your plan tier.

We built this to scale your content, not your workload.

You’ll never have to touch an editing tool again.

Let’s Start Transforming Your Business

Ready to take your business to the next level? Contact us today and let’s create solutions that work for you

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